Atlantic Business Technologies, Inc.

Category: Strategy & Design

  • 4 Simple Tips for a Successful Lean UX Canvas

    While visuals are a prominent piece of website interaction, user experience design goes far beyond aesthetics. UX professionals go deeper, seeking to create experiences that meet user needs and connect their interactions with business goals.

    Ideally, this process begins with user research. During this phase, a user researcher and their team will dig into the real-life tasks and pain points that people experience. After gaining a thorough understanding of user motivations and behaviors, the team will then design products to help meet business goals while solving real-life problems of the target market.

    When resources are limited, rely on a Lean UX Canvas.

    Not every project can follow an in-depth user research process. Common reasons for trimming it down include lack of budget, difficulty accessing representative users, or a limited project timeframe.

    When resources are limited, you shouldn’t throw UX principles out the window. Instead, we recommend a workshop technique called the Lean UX Canvas. The canvas was created by Jeff Gotthelf, and it just so happens that he recently released the Lean UX Canvas V2.

    How does a Lean UX Canvas work?

    First, a Lean UX Canvas is used to help teams recognize their core business problems and break them down into key assumptions. Then, these assumptions can be reworked into hypotheses for future testing.

    A Lean UX Canvas creates a foundation for running useful tests that reduce risk and drive smarter UX decisions.

    Tips for a successful Lean UX Canvas:

    A skilled facilitator can guide you through the canvas pretty quickly. Participants and stakeholders should keep the following principles in mind:

    • You are not your user; their perspectives are often different.
    • Don’t get too far ahead of yourself. This isn’t visual design, but if you get this part wrong the visual design won’t matter.
    • Be careful with your assumptions! You have to make them, but keep yourself as grounded as possible by whatever data or knowledge you have. It’s great to propose that your tool will save the world, but being unrealistic will cause problems later.
    • Making changes is okay. The canvas should be a flexible document. Just because something gets written down in a workshop doesn’t mean it is set in stone – in fact, it should reflect new information as you learn.

    Ready to get started?

    Atlantic BT has experience with Lean UX Canvases, along with full-fledged user research and testing. Contact us if you’re interested in seeing how we can help you.

  • Avoid Costly Patch Fixes By Planning for Accessibility [Video]

    Accessibility is important to ensure all of your visitors can use the features and content provided on your website. However, good accessibility can’t always be added as an afterthought – it must be built in from the start. Let me give you an example with a simple analogy.

     

    The Benefits of Considering User Requirements From the Start

    We recently renovated our bathroom – we took a decades-old, utilitarian bathroom and turned it into a bright, pleasant space with much more convenient features. As we were happily admiring the final results, we realized we had forgotten something. We have aging family members visit and wanted them to have a sturdy handrail for getting into and out of the combination tub/shower. We assumed the contractor could do this easily. Unfortunately, when we asked him to do it he said, “Well, it depends.”

    A handrail that will support body weight should be attached to a stud, not just to drywall. Therefore, the handrail had to go wherever the stud was; we couldn’t just put it anywhere. As it turns out, the stud wasn’t in the ideal location.

    Because we hadn’t planned ahead, we were faced with a choice. We could either provide a compromise solution, or tear out the work already done and put in a brace, then put the fixtures and tile back (an expensive and frustrating process). So, we learned our lesson the hard way: consider ALL requirements for ALL users from the start.

    The Consequences of Skipping Over Accessibility

    It may seem like it’s not a big deal to move the brace a few inches one way or the other, but we have to remember that for someone who needs it, proper location can be extremely important – improper placement could lead to imbalance, a fall, and a broken bone. This example is of physical accessibility in three-dimensional space – accessibility in the digital space has similar constraints and similar real-life consequences for those who need it.

    In the digital world, some accessibility considerations are easy to provide, such as providing alt text for all images. However, other concerns are much more difficult to implement. For example, presenting content in a meaningful sequence is very different for a vision-impaired person using an audio screen reader, than a fully-sighted user.

    Planning for Accessibility in Web Design

    So how do you plan for accessibility in your website redesign? Our UX and Design team members are certified Accessibility professionals and can work with you to identify accessibility needs and design them into your site from the beginning.

    We offer a free preliminary assessment – call us today to learn more.

  • Atlantic BT’s Top UX Success Stories

    Atlantic BT’s Experience Team is well-versed in business process analysis, user research, testing, and design. Our patented approach to solving complex web problems has lead to many success stories. Learn more about some of our company’s UX research and design projects throughout the years.

    NC.gov: Streamlining Web Navigation to Reduce Direct Calls

    NC.gov serves 9.9 million people in North Carolina. As a wide range of users attempted to navigate NC.gov, the link-heavy interface and discrepancies in navigation across different agencies frustrated visitors. This often led visitors to call the agency office directly instead of finding it online, wasting the time of state employees and taxpayers. 

    Atlantic BT reimagined NC.gov using a user-centric content governance strategy and digital style guide to unify the look and feel of every agency page. The new NC.gov used a streamlined, mobile-friendly sitemap that made it simple to find essential information across devices.

    Atlantic BT also performed persona research to create a flexible design system that would adapt to each agency’s needs. With a streamlined navigation, mobile-friendly sitemap, and a system for publishing new content; NC.gov achieved a user-friendly structure.

    ScottMadden: Building a Filterable Resource Library & New Taxonomy

    ScottMadden wanted to leverage the content on their website to engage their audience and develop relationships. However, the content was extremely difficult to find and lacked a human-centric strategy. Being a consulting firm, their people were the ones creating content and relationships, and the website needed to highlight consultants’ individual expertise.

    Atlantic BT developed a taxonomy to connect their areas of focus to both insights and the internal thought leaders creating these insights. A new insights library showcased all of their content, allowing users to search and filter for what they sought out. Furthermore, the library helped users navigate to similar content or additional pieces by the same author.

    Campbell University: Rebranding & Website Redesign

    Campbell University was in search of a partner to unify their brand and build a more effective website. Seventy-five percent of Campbell students and staff reported difficulty finding information on the university’s website, while each school used a separate design and navigation.

    Atlantic BT conducted in-depth research and workshops with many university stakeholders to identify pain points. We then collaborated with stakeholders to define universal elements to unify the look and feel of each school’s page. 

    Atlantic BT also analyzed which pages, images, and videos would be the highest performing tools for engagement, organizing these assets accordingly on the new Campbell.edu. We also streamlined the interface for the new Campbell.edu to make it more mobile-friendly, catering to a wider audience.

    As a result, Campbell University gained a modern, unified brand with consistent experiences across each school. They reported an increase in admissions and user satisfaction with their new design.

    NC State University: Conducting User Testing to Enhance Adoption of a New Application

    NCSU had a large quantity of diverse course offerings, which are summarized to students via a syllabus. However, a legacy of flexible policy caused an inconsistency in syllabi quality. NCSU wanted to create a new application to centralize and standardize syllabus entry for faculty. The application needed to be built with flexibility for changing configurations and easily adopted by users (both teachers uploading materials and students consuming them).

    Atlantic BT worked closely with the NCSU development team to architect a solution. The chosen JSON-based configuration method would provide the desired flexibility and ease of configuration. 

    Knowing that user adoption would be challenging, we performed paper prototype testing in the design phase to identify issues and improvement opportunities. Our UX and Design team created an interface for simple administration and use by faculty, with a roll out strategy shaped by previous test results.

    Learn More About our User Experience Solutions

    If you are interested in learning more about our services, reach out for a free consultation. Our Experience Team can help with project planning, user testing, and enhancing your website or application’s user experience.

  • What eCommerce Business Owners Need to Know About Accessibility

    Most websites are unintentionally built with barriers to people with disabilities. While Section 508 requires Federal agencies to have accessible websites, eCommerce business owners should also be wary of their store’s accessibility. For starters, the Americans with Disabilities Act (ADA) prohibits discrimination against individuals with disabilities, leading to many web accessibility lawsuits across the country.

    Could My eCommerce Site Face an Accessibility Lawsuit?

    Among other factors, an accessible eCommerce website: 

    • Can be read and navigated with screen readers
    • Uses alt tags to describe images
    • Incorporates color combinations that meet specified contrast ratios 
    • Can be consumed with a keyboard and monitor (no mouse needed)

    Therefore, if your eCommerce store was not specifically designed and tested by accessibility experts, it is at risk for a lawsuit because it doesn’t provide equal accommodations for users with disabilities. 

    According to the Bureau of Internet Accessibility, thousands of accessibility lawsuits were filed in 2018. Some of the most widely sued industries included retail and apparel stores, restaurants, and eCommerce websites. Some websites that have been hit with lawsuits in the past few years include: Nordstrom, Warby Parker, Kylie Jenner Inc., and Glossier.

    Why Else Should I Care About eCommerce Accessibility?

    First of all, making your eCommerce store accessible can help you tap into a larger market. According to the CDC, over 20% of adults in the US have a disability. This number is only expected to grow as the population ages.

    Secondly, while federal agencies are under the microscope with Section 508, many eCommerce websites have not caught up with the latest accessibility standards. At this time, making your website accessible can give you a competitive edge over other stores. 

    Finally, designing for accessibility tends to overall enhance UX. All users should benefit from implementing updates that make your website easier to consume.

    How to Test for Accessibility

    While an initial automated scan can pick up on obvious issues, other problems can only be discovered with a certified specialist or by getting real users to test. Atlantic BT uses a combination of the following for thorough accessibility audits:

    • Automated Testing – We use automated checkers to identify accessibility issues in your code.
    • Expert Reviews – Certified accessibility professionals review behavior on your site.
    • User Testing – Go straight to the source and test with users who have disabilities.

    Where to Start Enhancing Your Store’s UX

    Atlantic BT is well-versed with eCommerce websites and accessibility. Our CPACC certified professionals are able to audit your website, make recommendations, and implement design and development changes. Book and free consultation to learn more about our services.

  • Web development challenges & solutions.

    “My eLearning website conversions are stagnant or dropping.”

    “My technology is older and outdated, and I don’t know where to begin reassessing them.”

    “I need help finding technology to support our content strategy.”

    “I’m ready to overhaul my website, but I want to find a partner that has a proven process for this complex project.”

    We’ve had clients come to us with a variety of asks. Take a look at how Atlantic BT has tackled some of these challenges.

    Strengthening UX for an eLearning Powerhouse

    Global Knowledge provides training and technological education to the employees of Fortune 500 companies and small businesses alike. The business was juggling many challenges – including offering over 4,100 courses online, maintaining the website, and training the employees managing it.

    Atlantic BT stepped in to enhance the website’s UX, guiding users to relevant courses and streamlining the checkout process to reduce cart abandonment. New information architecture, a custom checkout feature, and a .NET framework set the e-learning business up for success.

    Financial Group Invests in Their Future With RFP Research

    Many businesses use RFPs to find partners that meet their requirements. But what happens when a business is new to the RFP process?

    Atlantic BT was able to partner with CAPTRUST to help them break down existing needs, determine what features would be needed in the future, and outline requirements for future projects.

    We recommended they use a WordPress multisite to achieve their goals, then helped craft an RFP to set them up to find a development partner.

    Helping the City of Raleigh build for the future.

    RaleighNC.gov needed to showcase the city’s services and amenities by providing accessible information to residents, businesses, and visitors. They served a wide variety of personas with unique goals. Furthermore, they would have to accomplish all these tasks while staying within strict government guidelines.

    Atlantic BT began by holding workshops with the team to architect a user role and authentication model, create a content workflow, and structure information with a smooth navigation.

    We then built a new Drupal 8 website that would meet all business requirements. Drupal was a robust, scalable, and secure option that also provided controls with design and brand compliance. 

    Interested in learning more?

    View our work to see more of the complex challenges Atlantic BT has helped solve, or learn more about our web development services.

  • Accessibility and Section 508 Compliance: Planning, Testing, and Design

    There are many different pieces to obtaining digital accessibility, and it can be an issue that needs clarification. Atlantic BT can help you feel confident that your site is in compliance with the latest accessibility regulations to reach a larger, more inclusive audience for your company.

    But let’s take a step back and think about why it matters. Digital spaces are essential to the way we live our lives. “We” is a collective, inclusive word. So digital solutions wind up affecting the lives of every person who has access to the Internet. It is clear that designing web experiences for all users, regardless of ability or potential needs, is a crucial component of modern web design. Not to mention, it is also the law. Web accessibility is an element of your website that can not be ignored.

    Why Should You Care About Website Accessibility?

    Americans With Disabilities Act

    While the ADA does not explicitly mention websites in its language, it does prohibit discrimination based on disability in places of public accommodation. As many organizations have discovered, the ADA has been applied to lawsuits over inaccessible websites. Perhaps one of the most famous was the National Federation of the Blind’s lawsuit against Target in the mid-2000’s, which led to Target settling the case for $6 million.

    Section 508

    Section 508 of the Rehabilitation Act, is another law that many of our clients have their eyes on. Organizations that are subject to Section 508 have a clear requirement to meet accessibility standards. As of January 2018, these organizations are now required to make sure their websites meet the guidelines laid out in Level A and Level AA of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

    Appeal to a Wider Audience

    Aside from the law, there are benefits to making your website more inclusive.

    • Provides key services to people with disabilities
    • Increases the audience or customer base an organization can reach through its website
    • Often makes sites easier for all users

    And the need for accessibility continues to grow. According to the CDC, more than 20% of adults in the United States have a disability. That number is only likely to go up as the population ages.

    How We Create Accessible Websites

    Making accessible websites requires careful planning for success. Of course, not all of our clients have the same accessibility needs, so each is handled on a case by case basis. A typical project looks something like this:

    Make an Accessibility Plan

    During our discovery phase, we identify what accessibility requirements a client has. We will additionally scan for issues that we will need to mitigate later on. For example, a lot of old sites have videos and PDFs that no longer meet accessibility guidelines. Whatever the specifics may be, sticking to the initial audit ensures we know what goals we need to meet.

    [pull_quote]Technology’s value lies in what it allows people to do. By designing inclusively and making digital products accessible to all users, we make our technology more valuable. We bring this perspective to every project which makes our products that much stronger.[/pull_quote]    – Gordon Chadwick, User Researcher, CPACC

    Design a Site Everyone Can Use

    With requirements in hand, our designers apply styles that both function and delight. We’re long past the days when people thought designing an accessible website meant designing an ugly website.

    [pull_quote]Accessibility isn’t just about blind users and screen readers, it is about everyone. Designing for all people encourages exploration of new ideas and solutions that lead to a better product overall.[/pull_quote]  – Maris Hall, User Experience Designer, CPACC

    Develop Using Best Practices

    Building accessible sites doesn’t mean bolting on tons of features, it means following best practices for front end development. Clean, well-structured code is the foundation that allows screen readers and other assistive technology to function.

    [pull_quote]When you start paying attention to the needs of all of your users, you begin to see how wonderfully diverse your audience is and you start looking for ways to give everyone a seat at the table. Since I’m usually working on implementation, I make sure the sites I build provide a good experience for users of assistive technologies like screen readers or magnifiers. [/pull_quote]   – Mark Andrews, JavaScript Developer

    Test and Verify

    Testing is how we ensure that the work we did meets the goals we set during the planning stage of a project. Since meeting success criteria is of critical importance, our testers have several different ways to verify that we hit the mark. Testing methods include:

    • Automated Testing – We use automated checkers to identify accessibility issues in your code.
    • Expert Reviews – Certified accessibility professionals review behavior on your site.
    • User Testing – Go straight to the source and test with users who have disabilities.

    [pull_quote]There is a wealth of information on the web and everyone should have equal access to it. I make sure that we’re making that a reality by accounting for accessibility as we build things instead of after they get released.[/pull_quote]    – Yolanda Hyman, Quality Assurance Manager

    Start Feeling Good About Accessibility

    It’s easy to understand why accessibility is important. However, uncovering potential issues and implementing changes can be a complicated process. Atlantic BT is happy to guide you through requirements and implement the necessary changes to make your website not only compliant, but accessible and inviting to all users. Reach out today for a free consultation or to get in touch with one of our accessibility experts.