Atlantic Business Technologies, Inc.

Category: Search Engine Optimization

  • Try these 5 SEO quick wins for your blog.

    Try these 5 SEO quick wins for your blog.

    As businesses improve SEO techniques over time, the competition to rank has intensified. You’ll want to rely on an SEO professional for advanced link building, site speed optimization, and well-researched keyword-optimized blog posts. 

    If you’ve never invested in SEO resources before, there’s a few things you can do to clean up your blog and get a jumpstart all on your own. 

    Our 5 SEO quick wins to optimize your blog are:

    1. Perform keyword research.
    2. Optimize URLs.
    3. Optimize meta tags.
    4. Use purposeful headings.
    5. Incorporate internal linking.

    1. Perform keyword research.

    Many of our tips include optimizing elements of your blog – but you can’t keyword optimize without performing research.

    We also know that it’s not possible to keyword optimize your entire blog retrospectively. Instead, find blog posts that are already bringing in some traffic and see how you could improve. Then, implement keyword research for all blogs going forward.

    Choose keywords and topic areas that you think would be a good start. Then, either plug them into Google’s keyword planner or the tool Ubersuggest (they’ll provide similar results).

    Browse the suggestions for easy wins. You want to choose keywords with high search volume (at least 50 average monthly searches) and low competition. Choose 1-3 keywords for each blog post. 

    Now that you’ve mapped out which keywords go with which blog, you can continue optimizing the content, URLs, and meta tags. 

    2. Optimize URLs.

    Including keywords in your URLs will definitely give you a competitive edge. However, you might not want to change the URLs of your older blog posts. You would have to implement some 301 redirects, and too many of those could slow down your website.

    So for your upcoming blogs, make sure you implement optimized URL structures before publishing.

    Aside from including keywords, you’ll want to balance length with relevance. There is no “end all be all” for how many characters a URL should be. As a rule of thumb, make it as short as possible while including keywords and letting users know where they are.

    Using the Yoast plugin’s automated URL for this blog would have read:

    atlanticbt.com/insights/try-these-5-seo-quick-wins-for-your-blog

    However, we’re targeting the keyword “blog seo”, so we shortened the URL accordingly:

    atlanticbt.com/insights/blog-seo

    Users who see this short and relevant URL are more likely to click.

    3. Optimize meta tags. 

    Title tags

    A title tag is an element of HTML that specifies the title of an article to search engines.

    A title tag should be 50-70 characters and include 1-2 keywords. It’s highly unlikely you will rank for a keyword if it’s left out of a title tag.

    Many businesses also include their business name in the title tag for brand exposure.

    Meta Descriptions

    A meta description is an HTML element that summarizes a page’s contents in a snippet.

    Your meta descriptions won’t necessarily help you rank. However, if they are compelling, they will encourage people to click through once rankings are achieved.

    Meta descriptions should be 100-160 characters and include action words. That’s because users are more likely to take action if they’re told what to do! Use verbs to drive clicks – like “Explore,” “Learn,” “See how,” “Access,” “Unlock,” etc.

    Alt text

    Alt text is HTML code used to describe an image, typically just 1-4 words.

    Make sure you train designers and content specialists to use keyword-optimized alt tags. This tag will tell search engines what an image is in your words.

    It will also allow people who cannot see images (or whose browsers struggle to load images) to gain some context for what the image would be.

    4. Use purposeful headings throughout your blog.

    In order to rank, you need to write blog posts that are a minimum of 800 words. But your competition might be writing even longer articles. In fact, according to Hubspot, the ideal length is 2100-2000 words.

    You should naturally be using your keywords throughout the content, especially if you are focusing on length. 

    Headings throughout your article are an even more effective place to add keywords and boost engagement by helping readers skim. 

    5. Incorporate internal linking.

    Some of your articles might have strong backlinks that help them rank. If you link a top performing article to another page, the backlink authority will pass through.

    While some internal linking could be automated with recommended article features, manually adding links can give you control of the anchor text. Using keyword-optimized anchor text can also tell Google your article is relevant to certain keywords.

    Need help building a digital strategy?

    From improving site performance to increasing organic traffic and eCommerce conversions, Atlantic BT is here to help you tackle your business challenges. Contact us for a free consultation with an expert.

  • How to win more business with engaging long-form content.

    How to win more business with engaging long-form content.

    Writing content that converts is a balancing act. You want to write in a way that engages readers, but you also need to rank on Google so people can find your page in the first place. Both attracting users and keeping them engaged are important elements of the conversion process. 

    Our tips for boosting user satisfaction in lengthy content include:

    1. Use highly specific titles.
    2. Let headings protect readers from consuming irrelevant content.
    3. Incorporate an interactive table of contents.
    4. Get designers and developers involved in blog UX.
    5. Only include useful images.
    6. Optimize page load times.

    First of all, how does Google rank blog content?

    In many instances, Google uses ranking factors that aim to increase user satisfaction. For example, a low bounce rate and high time on page signify quality to search engines. 

    However, this is only a small piece of the pie when it comes to serving the best content to users. That’s because Google is also on a mission to rank the most authoritative and credible content. 

    Factors that signify factually correct information include:

    • Content length
    • Linking out to stats
    • Having authoritative websites link to your content

    SEO expert Neil Patel emphasizes the importance of content length in his blog post: How to Make Every Blog Article You Write Rank High in Google Search.

    And according to Hubspot’s article on the ideal blog length:

    “For SEO, the ideal blog post length should be 2,100-2,400 words, according to [our] data.”

    Here lies another challenge for content strategists. How do you keep readers engaged with a blog that is 2000+ words long? Will publishing lengthy, factual blogs harm user satisfaction and engagement?

    These guidelines will help you increase engagement with long-form content.

    When longer content is handled with care, you can make it digestible for readers and point them only to information that they need so they can skip the rest. 

    Here are some tips to harmonize lengthy content and user satisfaction:

    1. Use highly specific titles.

    This blog could have been titled something like:
    • “Writing better content in 2020.”
    • “The balancing act of readability and crawlability.”
    • “Tips for writing better lengthy blogs.”

    Each of these titles state the gist of the piece, but leave out important details. People reading these titles would have to dig through the blog to find out if it’s actually useful information and I’d be lucky if that’s what users were actually doing!

    Instead of choosing a title that is vague, a cute play on words, or a phrase stuffed with keywords, point to the actual focus of the article. Drawing a central focus to your content lets readers know they are in the right place. 

    Here are some of my favorite titles from Atlantic BT’s blog:

    While these titles tell you exactly what you are going to read about, words like “hack,” “game changer,” and “killing” are sure to peak a reader’s interest or create a sort of urgency.

    2. Let headings protect readers from consuming irrelevant content.

    I traditionally see headings as one- to four-word phrases used to break up content. In these situations, users are forced to read paragraphs following a heading to gain context.

    We don’t want to make readers do extra work! Instead, make headings as descriptive as your titles. This way, readers can truly sift through a long blog by jumping to the most useful sections. 

    3. Incorporate an interactive table of contents.

    Now that you have written descriptive headings, compile them in the beginning of your article. Users can click anchor links to jump to sections without scrolling. 

    I used an interactive table of contents in the beginning of this article. This tutorial walks you through some simple HTML to add one yourself.

    4. Get designers and developers involved in blog UX.

    One might argue that a blog is meant to have a simple layout that lets words speak for themselves. On the other hand, some design elements will facilitate reading rather than distract from the content.

    Atlantic BT recently did a blog upgrade that incorporated some of these elements. For example, at the top of blogs we use a progress bar. Hovering over the dots will tell you which section you can navigate to and clicking the dots will take you there. Try it out above!

    Switching our blog to use the Gutenberg editing experience also gave us some new flexibility with blocks. Our design and development teams worked to build callout features and different variants for displaying images.

    Here are a few examples of what we can do:

    5. Only include useful images.

    Throughout the content of a blog, you will often find random pictures used to help “break the blog up” or “provide something interesting to look at.” 

    Assume that any image that doesn’t add value is a distraction.

    Instead, incorporate graphs, charts, or screenshots of examples to support your point.

    6. Optimize page load times.

    Google studies have pointed to people exiting if load times exceed three seconds. In fact, 47% of consumers expect a page to load in two seconds or less. 

    Some of our top tips for increasing page speed include optimizing images and removing third-party scripts. However, the right CMS, hosting, and development team can identify and implement more technical factors that will significantly reduce load times.

    Because page speed is both a factor for organic rankings and user satisfaction, we cannot emphasize its importance enough!

    Putting these tips into practice facilitates content positioning.

    As the blog manager for Atlantic BT, I frequently rely on subject matter experts to write content. Sometimes we’re able to outline the pieces together. Other times, I’m handed a 1,000 word draft that reads as a stream of consciousness or a journal entry. And it’s totally okay! If we expected our technical experts to be content strategists, I wouldn’t get to be one.

    In many situations, I’m able to follow the above rules to frame the content and position it in a direct, consumable fashion that caters to the user groups we serve.

    Content strategy, design, and technology work together to support long-form content.

    The content you serve is crucial, but the way it’s presented can take it to the next level. For this reason, building thought leadership through well-structured articles goes far beyond copywriting. Your CMS, flexible design, and information architecture are all important elements in a business-winning content strategy.

  • The ins and outs of a complex content strategy.

    The ins and outs of a complex content strategy.

    Content strategy involves the planning and creation of copy for your business.

    The principles of a basic content strategy for your website include:

    • Deciding who your customers are and what they want to read
    • Performing keyword research
    • Crafting copy or a content plan within these guidelines

    When is a basic content strategy not enough?

    If your website gets hundreds of thousands of visitors a month, the decisions you make about content could drastically impact your business. For this reason, content strategies for larger websites go beyond basic copy. They also incorporate:

    • Detailed persona research and testing
    • Categorizing information (Information Architecture)
    • Navigation and design
    • Selection of a Content Management System (CMS) to support user level access, page creation, and approval workflows

    For example, Atlantic BT has been faced with the following scenarios:

    • When redesigning a website for the Department of Revenue, how do you label information so people can easily find the tax forms that pertain to their situation?
    • When designing a university website, how do you point prospective students to information when they are at different phases of the decision and enrollment process?
    • When designing an eCommerce website, how do you categorize thousands of products and incorporate search?
    • When creating 1 page of content takes 3 weeks, how do you simplify the CMS experience to reduce turnaround?

    Atlantic BT has developed a proven process for Content Strategy.

    An all-encompassing content strategy will include persona and market research, information architecture, user testing, and supporting technologies. Take a look at the steps and considerations involved.

    Defining personas.

    Persona research varies on a client by client basis. Personas may include both internal users of the website, or external users (customers and clients).
    Through conducting interviews, market research, and web behavior analysis; Atlantic BT creates detailed profiles that describe a member of the audience segment, their preferences, their perspective, their background, and what influences them.

    Creating a content plan and information architecture.

    Atlantic BT develops a comprehensive Content Strategy using a structured sequence of research, workshops, and strategy development methods. Websites of all sizes benefit from going through these steps.

    • Content inventory: We carefully examine a website to locate and identify existing content.
    • Content audit: We take this content and evaluate its usefulness, accuracy, tone of voice, and overall effectiveness. We use in-house tools and Google Analytics to score web content.
    • Content analytics: We review content ranking and keyword usage within analytic tools.
    • Audience mapping: This includes the mapping of content to different audiences and use cases.
    • Information grouping: We define user-centered topics and relationships between content. This could include grouping content by service categories or the persona it serves.
    • Card sorts: Card sorts can be conducted as live workshops or online. This testing method identifies the way users understand and group the content being presented to them.
    • Taxonomy development: We create a definition of a standardized naming convention (controlled vocabulary) to apply to site content.
    • Descriptive information creation: We define useful metadata that can be utilized to generate “Related Link” lists or other navigation components that aid discovery. This could include tagging eCommerce products into categories or tagging articles by topic.
    • Governance: We define the desired editorial workflow and build the role/auth model to fit. Your Content Management System will facilitate this workflow.

    Your Content Management System plays an important role.

    Choosing technologies to support your content strategy includes selecting the right CMS, or customizing an existing CMS, to meet needs. Some considerations when choosing a CMS include:

    • Will you need different levels of user permissions?
    • What will the publishing workflow be?
    • How much would you like users to be able to customize pages?

    Implementing the right CMS can simplify the content publication process and create brand consistencies across templates.

    A Content Strategy is only useful with adequate training.

    Employees need to be able to use a system with ease publish content frequently. First of all, we provide guidance for choosing the types of things to write about and where to publish them on your website. Secondly, we provide training for using your CMS to the fullest. This could include drafting content or designing new pages.

    Ready to take a deeper dive into content strategy?

    If you’re interested in learning more about user behavior on your website, how to effectively structure your content, or selecting the right tools to support your goals; we’re happy to help you get started. Contact us for a free consultation.

  • Slow page speed is killing your business. Here’s how to fix it.

    Slow page speed is killing your business. Here’s how to fix it.

    Page speed is a critical element of a revenue-generating website, but it’s sometimes overlooked and can be a challenge to fix. In this post, gain an understanding of why it’s worth the investment to improve page speed as we breakdown 6 key factors to share with your development team that will get you closer to improving your page load.

    The 6 key factors to improving page load are:

    1. Reduce the number of third-party scripts
    2. Caching and minification
    3. Optimize images
    4. Lazy load images
    5. Serve content from a Content Delivery Network (CDN)
    6. Remedy redirect chains

    How important is page speed?

    As a general rule of thumb: the faster your website loads, the better the user experience. But do you know how many opportunities you are missing out on with slow page load time?

    Load time exceeding 2 seconds increases the exit rate.

    First of all, Google ran a study and found that 53% of mobile ad clicks immediately exited when load times exceeded 3 seconds. And people’s standards for speed have only increased over the years. In fact, 47% of consumers expect a page to load in 2 seconds or less.

    Faster page speed means higher rankings.

    Google takes user preferences into account with its ranking algorithm. Therefore, they favor pages with fast performance.

    Google’s Webmaster blog confirmed the importance of speed in a July 2018 announcement:

    “Today we’re announcing that starting in July 2018, page speed will be a ranking factor for mobile searches… We encourage developers to think broadly about how performance affects a user’s experience of their page and to consider a variety of user experience metrics.”

    Furthermore, recent studies by Hubspot, Backlinko, and Optinmonster each listed site speed as a top-ranking factor for Google (both mobile and desktop).

    What happened when Atlantic BT tested page speed factors?

    When we noticed a decrease in organic performance on Atlantic BT’s own website, we decided to perform a technical SEO audit to diagnose the issue. We found that our page speed was not up to par using Lighthouse and GTMetrix, free tools that provide detailed reports on your site performance. Between these two tools, our Front-End Development team compiled a list of changes to make to our website.

    We tested speed with and without these factors, isolating variables to determine the most effective items and their impact on speed scores.

    Atlantic BT’s Page Speed Audit Checklist:

    We found a handful of items to be the most impactful on page speed. Take a look at the top 6 factors to increase website performance, and be sure to share with your development team!

    1. Reduce the number of third-party scripts:

    We found third-party scripts to have the largest effect on slow load times. These scripts include HotJar, Google Tag Manager, the Facebook pixel, and any other JavaScript you use to track ad campaigns and web-behavior.

    If a third-party script doesn’t add clear value to your site, remove it. For example, pause Google Tag Manager scripts that aren’t being actively used to track campaigns. Similarly, tools like Hotjar can often provide useful data with limited use – run it long enough to gather the data you need, then be sure to disable it. Then, optimize the loading process for the scripts you decide to keep.

    2. Caching and minification:

    There are many tools and services for JavaScript and CSS file compression such as Uglify JS, YUI Compressor, Minify, and Node-Minify.

    Likewise, you can use a service for caching. Depending on how your website is built, you can try some of these options:

    • WordPress: Atlantic BT uses W3 Total Cache plugin on our WordPress website.
    • Drupal: Visit their wiki to find a partial list of the top used modules for improving performance and scalability.
    • Magento: Varnish is integrated into Magento 2.x by default and only requires a few configuration changes to get started.
    • .NET frameworks: The .NET framework offers various classes for caching along with custom classes to extend caching.

    You can use a JavaScipt build system like Webpack to compile and compress your site’s custom JavaScript and CSS. Some other highly used JavaScript build tools/task runners are Gulp and Grunt. All of these can be used in any CMS or non-CMS site.

    3. Optimize images:

    If your website is on WordPress, you have access to several plugins that will easily optimize images. Atlantic BT currently uses EWWW Image Optimizer. We can bulk optimize and auto-generate .webp images for all custom WordPress image sizes. We then serve .webp images with a fallback to a png or jpg format.

    If you aren’t in WordPress, this free API is supported by many CMS, platforms, and tools.

    4. Lazy load images:

    To improve page load time, try lazy loading images. The latest chrome supports native lazy loading via an attribute in, for example: <img src=”“path/to/img/img.jpg”” />.

    While Atlantic BT uses Vanilla Lazyload NPM for our website, Google’s developer blog also provides solutions for lazy loading.

    5. Serve content from a Content Delivery Network (CDN):

    With a CDN, instead of having a single server handle traffic, bandwidth spans across multiple servers. Serving content from a CDN will both create a faster experience for users and prevent downtime during traffic spikes. Many of Atlantic BT’s client websites use Amazon Cloudfront as their CDN.

    6. Remedy redirect chains:

    A redirect chain is when a single webpage is redirected repeatedly. These can creep up after many 301 redirect rules are written in the .htaccess file over time, especially between several people or teams.

    You can scan your site with a tool like MOZ to see what pages have multiple redirects. Then, clean up rules in the htaccess file and/or reduce the number of redirect rules by using regex where applicable.

    How page speed impacted Atlantic BT’s website

    Atlantic BT found that implementing these changes was well worth the effort! After deploying page speed updates in early October, we quickly noticed an uptick in organic traffic.

    From September to November, organic traffic increased by 18%. Better still, our website conversion rate increased by 60%.

    Even after deploying these changes, we continue to look for ways to improve our site speed and enhance UX.

    Need help increasing page speed?

    Atlantic BT is happy to share page speed tips with you. We offer page speed audits and can implement any recommendations to get your website back on track. Reach out if you’re interested in learning more about our web development solutions.

    [general_cta subtitle=”Ready to get started?” title=”Get in Touch for a Free Consultation” button_text=”Contact Us” url=”/contact/” type=”button button–primary”]

  • The Real Story Behind Duplicate Content and Penalizations

    Duplicate content is a cardinal sin that will drive search engines to de-index your entire website. This is what many came to believe following a flurry of algorithm updates from May of 2015 to March of 2017. The truth is more complicated. Although content quality is a major factor in Google’s algorithm, many claims surrounding duplicate content penalizations are unwarranted and blatantly untrue. For that reason, I’d like to provide some best practices regarding duplicate content and how you can better optimize your content.

    What Types of Duplicates Can Be Penalized?

    Using duplicate content is inevitable, and almost every website has instances of it. According to Matt Cutts, Google’s algorithm expert, approximately 25–30% of content throughout the internet is duplicated from another web property.

    We constantly see eCommerce retail websites using manufacturers’ product descriptions, branded boilerplate content, and legal information. And in many situations, that’s required by the manufacturer—so it’s often unavoidable. Google knows that, and they’ve explicitly stated they will not penalize a website for duplicate content UNLESS the content is being used in a manipulative, intrusive, or misleading way.

    What does Google mean by manipulative or misleading? For example, some eCommerce companies create a number of microsites with entirely duplicated content in order to rank in multiple positions for the same search query. Another example of a misleading strategy is when a blogger aggregates content from other websites instead of creating his/her own content. These types of sites could easily be removed from Google’s index as a penalization, but most instances will go unnoticed.

    That said, there is always a caveat. While Google won’t necessarily penalize your website for non-egregious uses of duplicate content, they do encourage and reward unique content. Google groups all of the sites that have similar content into a cluster. From that cluster, Google’s SERPs display content from the URLs with the highest domain authority. The websites with lower domain authority won’t be removed from Google’s index, but it will be challenging for them to rank higher than the sites that created unique content.

    How to Address Duplicate Content

    There are countless reasons you might accidentally create duplicate content without manipulative intentions. For that reason, here is an outline of the most frequent scenarios with duplicates and how to resolve them.

    Problem #1 – Separate URLs exist for different variations of the same product.

    We often see this problem arise on large eCommerce or retail websites. For example, a used handbag retailer might create multiple pages for the same product if they have the item in different conditions (mint, used, poor, etc). Or, you might see a website that has the same product page listed within different categories, so the URL is technically duplicated within multiple subfolders.

    Solution – Canonical Tags

    If it makes sense from a design/UX standpoint to create multiple URLs for one product or one page, it’s paramount to tell Google this. Otherwise, you might not see any of the URLs rank well or even get indexed. In this scenario, it makes sense to utilize a canonical tag. A canonical tag tells Google there are multiple pages that feature the same content, but you only want one of the URLs to be indexed.

    A canonical tag looks like this, and should be placed directly in a page’s header:

    <link rel="canonical" href="https://usedhandbags.com/leather-bag/">

    Let’s apply this tag to the scenario above. The tag would be inserted into the header of all the duplicate pages, and it would tell Google that the href URL (http://usedhandbags.com/leather-bag/) is the only URL you want indexed. None of the other URLs will be included in Google’s search results, but you’ll at least be able to rank well for one URL, as opposed to none. If you encounter this situation, it’s also important to ensure the non-indexed URLs are easily accessible from the URL that is indexed.

    Problem #2 – There are multiple URLs for one page.

    This issue is one of the most common causes of duplicate content. After implementing an SSL tag or modifying permalinks, you might realize that there are a lot of new duplicates for one URL.  I’ve created an example below:

    http://www.example.com

    http://www.example.com

    http://example.com

    http://example.com

    Solution – 301 Redirects

    In this scenario, we see four duplicates of a website’s homepage. While canonical tags could prevent these URLs from being considered “duplicate”, it’d be more beneficial to use 301 redirects. Here’s a general rule of thumb: If you have the choice of doing a 301 redirect or setting a canonical, you should always do a redirect unless there is a technical reason not to do so. 301 redirects will pass the backlinks from one URL to another, while canonicals will simply de-index duplicate URLS without passing link juice. The only situations where a 301 wouldn’t be applicable would be temporary redirects, in which case you would want to utilize a 302 or 307. Or, as discussed in the previous scenario, a canonical tag can be used in a situation where a URL needs to remain on a website but you don’t want it to be indexed by Google.

    Problem #3 – Pagination is causing duplicate content.

    For those who aren’t familiar with pagination, it’s defined as “the process of separating print or digital content into discrete pages.” This is a scenario we often see throughout large eCommerce websites, specifically within category pages. If a category has too many items to fit into one page, product managers will often create a series of paginated URLs all with similar content and URL structure.

    As an example, take a look at Lowes.com. Here we see a series of paginated URLs that were created in order to feature all of their available bathroom faucets. If every faucet was included on one URL, it would be far too large. Each one of these URLs has the same exact meta title, description, & body content. As a result, Google could easily identify them as duplicates and choose to filter them out from search results.

    Solution – Use rel=”prev”/”next” tags

    If you want to avoid drops in your organic rankings, you’ll need to tell Google why these pages are so similar, and also how they relate to one another. This can be done with rel=”prev”/”next” tags, which tell Google this is a series of URLs, not duplicates.

    Let’s review an example of how to properly implement one of these tags. In the hypothetical URL, www.example.com/shoes/page2, we’re on page 2 of a series of paginated URLs. In order for Google to understand this is not a duplicate of the first page in the series, we’ll need to add the rel=”prev”/”next” tags to the URL’s header. The tags would look like this:

    <link rel="prev” href=”www.example.com/shoes/page1”/>
         *This tag tells Google which page came before the current URL
    <link rel="next” href=”www.example.com/shoes/page3”/>
         *This tag tells Google which page comes after the current URL

    After Google crawls this site, they will understand only one URL in the paginated string should be indexed. Without implementing the tags, Google would likely filter out every version of the URL and rank them at a lower position.

    Problem #4 – You’ve copied content from another site.

    Whether intentional or accidental, you might realize there’s content on your site that is copied directly from a manufacturer, competitor, informational website, or any other web property. This could be a lengthy quote, branded copy or even legal documentation. We’re only human, and sometimes a copy-and-paste is easier than writing your own unique content. Still, it’s poor practice and it will never help your organic presence to feature duplicated content.

    Solution – Write your own content.

    While it likely won’t cause your site to be removed from Google’s index, marketers and web managers must always view duplicated content as a last resort. If you really want to bump up your position within Google’s SERPs, take the time to write rich, digestible, and unique content.

    For any questions regarding duplicate content or canonical tags, feel free to reach out and contact us. If you’d like a higher-level view of web content strategy, continue learning with this post from our recent Thirst for Knowledge on Content Strategy for Large Organizations.

  • Why Original Web Content Matters to Your Business

    When your customers seek out solutions for the problems they face, the Internet is the first place they look.

    [pull_quote]“They come for information that answers their question or helps them complete their task. They want that information to be easy to find, easy to understand, up-to-date, and credible.” -Ginny Redish[/pull_quote]

    You need to make sure your solution is easy to find, easy to understand, up-to-date, and credible. The best way to do this is by writing original web content that grabs your audience’s attention.

    To create content that stands out, it’s helpful to understand how your customers use online information. Thankfully, the explosion of data made available by the Internet has allowed us to analyze how web users consume online content and what drives their behavior.

    How Consumers Use Online Information

    Google has studied consumer shopping behavior extensively. Many shoppers now search for online product descriptions as well as professional and individual consumer reviews before making a purchase decision. Google calls this consumer decision-making process the “Zero Moment of Truth (ZMOT).”

    According to a shopping behavior study by Google and Shopper Sciences, the Zero Moment of Truth has become more important in recent years:

    • 88% of U.S. consumers now engage in ZMOT research before making a final purchase decision.
    • Consumers consult an average of 10.4 sources before buying and this rate continues to rise.

    As consumers research their purchases online, the question then becomes: “Who is controlling what they see about your product or service?” If you don’t take action to provide the information they’re looking for, someone else will—essentially controlling the conversation with your potential customer.

    The First Step to Leading the Online Conversation

    How do you attract visitors and ensure they see your content instead of someone else’s?

    In User Experience (UX) workshops with our clients, it becomes clear that website visitors often prefer search to find what they want, rather than browsing or navigating a website. This makes sense. Given the sheer volume of websites, menu items, and possible ways to browse, navigating content can be overwhelming.

    Therefore, if you want to lead the online conversation about your products and services, the first step is to make sure search engines rate your page highly.  The art and science of doing this is called Search Engine Optimization (SEO).

    How SEO Relates to Your Content

    According to recent research, Organic Search is responsible for 64% of your web traffic. The term Organic Search refers to Search Engine Result Pages (SERPs) that appear based on their relevance to search terms the user entered. This is not the same as paid advertisements. As search engine algorithms become more sophisticated, they’re getting better at understanding what users are looking for. As a result, they can provide the most relevant possible results.

    Google is now putting a high emphasis on sites that are considered to have a high level of expertise, authoritativeness or trustworthiness.” This makes it essential that all your online content conveys expert, research-backed opinions in order to win consumers’ trust.

    It’s also vital that you produce original, authoritative content that demonstrates thought leadership in your field. Don’t simply forward or re-post content other people have written. Instead, flip the 1% rule in your favor and become a content generator that others link to and follow.

    By understanding what your audience is searching for and how search engines find it, you have insight to create original and trustworthy content that will catch the eye of your customers. If you’re looking for more guidance as you build a content strategy that works for you, we’re happy to help.